eq98 Frequently Asked Questions

Creating an eq98 account is straightforward. Visit the eq98 website, click the registration button, and fill in your details including your name, date of birth, email address, and Pakistani mobile number. You must be 21 or older to register. Once submitted, you will receive a verification code on your mobile to confirm your account. The entire process takes under five minutes.

eq98 requires a valid government-issued photo ID for KYC verification. Accepted documents include your Pakistani CNIC, passport, or driving licence. You will also need to provide a proof of address such as a recent utility bill or bank statement. KYC must be completed before your first withdrawal is processed. Documents are reviewed within 24 to 48 hours under normal conditions.

The minimum age to register and play on eq98 is 21 years old. This is a strict, non-negotiable requirement enforced across all games including cricket betting, live casino, and slots. Age is verified during the KYC process using your CNIC or passport. Any account found to belong to a person under 21 is immediately and permanently suspended with no exceptions.

To reset your eq98 password, click the "Forgot Password" link on the login page. Enter the email address linked to your account and you will receive a password reset link within a few minutes. Click the link, enter your new password, and confirm it. If you do not receive the email, check your spam folder or contact the eq98 support team via live chat for immediate assistance.

No. eq98 strictly permits one account per player. Duplicate accounts are a violation of our Terms and Conditions and will result in the suspension of all associated accounts. If you have accidentally created a second account, contact our support team immediately to have the duplicate closed. Bonuses and winnings from duplicate accounts may be voided under our fair play policy.

To permanently close your eq98 account, contact our support team via live chat or email at [email protected] and request account closure. Our team will process your request, ensure any remaining balance is withdrawn to your preferred PKR payment method, and permanently deactivate your account. Alternatively, if you are closing due to problem gambling concerns, we recommend requesting self-exclusion first.

To deposit via JazzCash on eq98, log into your account and go to the cashier section. Select JazzCash as your payment method, enter the amount you wish to deposit in PKR, and follow the on-screen instructions to complete the transaction via your JazzCash mobile wallet. JazzCash deposits are processed instantly and funds appear in your eq98 account within seconds in most cases.

The minimum deposit on eq98 is Rs. 500 PKR. This applies across all supported payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. There is no maximum deposit limit for standard accounts, although high-value deposits may require additional verification as part of our AML compliance procedures. Contact support if you need to confirm limits specific to your account tier.

JazzCash and EasyPaisa withdrawals on eq98 are among the fastest available, typically processed within 1 to 4 hours once your KYC verification is complete and the withdrawal request is approved. During peak hours or on public holidays in Pakistan, processing may take up to 12 hours. eq98 aims to make PKR payouts as quick as possible for all players, especially via mobile wallets.

eq98 does not charge platform-level fees on standard deposits or withdrawals. However, your bank or mobile wallet provider (JazzCash, EasyPaisa, HBL, etc.) may apply their own transaction charges depending on their current fee schedule. We recommend checking with your payment provider before initiating large transactions. Cryptocurrency withdrawals via USDT TRC20 are subject to standard network gas fees.

The minimum withdrawal amount on eq98 is Rs. 1,000 PKR. This applies to all payment methods including JazzCash, EasyPaisa, HBL bank transfer, UBL, Meezan Bank, and SadaPay. Cryptocurrency withdrawals via USDT TRC20 have a separate minimum which is communicated at the time of the transaction. All withdrawals require completed KYC verification before they can be processed.

Yes, eq98 supports Meezan Bank for both deposits and withdrawals. To use Meezan Bank, select it as your payment method in the cashier and follow the bank transfer instructions provided. Bank transfers typically take 1 to 3 business days to process depending on inter-bank clearing times in Pakistan. For faster transactions, mobile wallet options like JazzCash or EasyPaisa are recommended.

eq98 features a wide range of slot games from leading international providers, including classic 3-reel slots, modern 5-reel video slots, and progressive jackpot titles. Popular categories include high-volatility slots, fruit machines, adventure-themed slots, and Megaways titles. Players from across Pakistan enjoy our growing slots library which is regularly updated with new releases. Games are fully accessible on both desktop and mobile browsers.

Yes, eq98 offers comprehensive cricket betting including Pakistan Super League (PSL) matches, international Test cricket, ODIs, and T20 internationals. You can bet on match winners, top batsmen, top bowlers, total runs, over-by-over markets, and live in-play odds. PSL betting on eq98 is hugely popular among Pakistani players, and we offer competitive odds alongside real-time score updates throughout each match.

All games on eq98 use certified Random Number Generator (RNG) technology that is independently audited to ensure fair and unbiased outcomes. Our platform operates under an international gaming licence which mandates regular third-party fairness testing. Slot RTPs (Return to Player percentages) are published in each game's information panel so you can make informed decisions before wagering real PKR.

Absolutely. eq98 is fully optimised for mobile play on both Android and iOS devices. The platform is accessible through your mobile browser without needing to download a separate app — simply visit the eq98 website on your phone and log in as normal. All games including cricket betting, live casino, and slot games run smoothly on modern smartphones with a stable internet connection.

Yes, eq98 features a full live dealer casino section with real human dealers streaming in high definition. Available tables include live roulette, live blackjack, live baccarat, and live game shows. All live games are hosted by professional dealers and are available to play in PKR around the clock. The live casino section is particularly popular with players in Karachi and Lahore looking for an authentic casino atmosphere from home.

eq98 offers a generous welcome bonus to newly registered players in Pakistan. The specific bonus terms, including the matched deposit percentage and minimum qualifying deposit in PKR, are detailed on the promotions page of your account. Bonuses are subject to wagering requirements before withdrawal. Always read the full bonus terms carefully so you understand exactly what conditions apply before claiming any offer.

Wagering requirements specify how many times you must bet your bonus amount before you can withdraw any winnings generated from it. For example, a Rs. 1,000 bonus with a 20x wagering requirement means you must place a total of Rs. 20,000 in qualifying bets before withdrawing. On eq98, different games contribute different percentages toward wagering — slots typically contribute 100% while table games may contribute less. Full details are in the bonus terms.

Yes, eq98 rewards its most loyal Pakistani players through a tiered VIP programme. As you play more, you accumulate loyalty points that unlock higher tiers with increasing benefits including higher withdrawal limits, faster processing, personalised bonuses, dedicated account managers, and exclusive promotions. VIP players in Pakistan enjoy priority customer service and access to special events not available to standard account holders.

Yes, all eq98 bonuses have an expiry period. The standard validity window for most bonuses is 7 to 30 days from the date of activation, depending on the specific promotion. If the wagering requirements are not completed within this window, the bonus and any associated winnings are forfeited. The exact expiry date for each active bonus is displayed in the "My Bonuses" section of your eq98 account dashboard.

eq98 operates under an international gaming licence which requires the platform to maintain responsible gaming protocols, player fund segregation, fair play standards, and age verification procedures. This licence holds eq98 accountable to internationally recognised standards of player protection. Players can review licensing information in the footer of the eq98 website. Operating under this framework ensures all players in Pakistan are protected by globally enforced rules.

To self-exclude on eq98, log into your account and navigate to Account Settings, then the Responsible Gaming section. You can select a self-exclusion period of 1 month, 6 months, 1 year, or permanent exclusion. Your account is locked immediately upon activation — no login, no deposits, and no promotional communications for the full duration. Alternatively, contact our 24/7 support team via live chat and they will process the exclusion on your behalf right away.

Yes. eq98 provides daily, weekly, and monthly deposit limits that you can set in PKR directly from your account's Responsible Gaming settings. Limit reductions take effect immediately. Limit increases have a mandatory 7-day cooling-off period before activation — this is by design to protect you from impulsive decisions. You can also set loss limits and session time limits from the same section of your account dashboard.