This Privacy Policy explains how eq98 collects, uses, stores, and protects the personal information of players and visitors to our platform. Your privacy matters to us — and so does your right to know exactly how your data is handled.
Six core privacy principles that guide how we handle your personal data as a registered eq98 player in Pakistan. Full legal text follows in the policy sections below.
All data transmitted between your device and the eq98 platform is protected by industry-standard 256-bit SSL encryption. Whether you are making a JazzCash deposit or updating account details, your data travels securely.
eq98 does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing use. Your data is used only to operate and improve the services you have signed up to use.
We collect only the information we genuinely need to operate your account, process payments, verify your identity, and comply with our regulatory obligations. We do not collect data speculatively or beyond what is required.
You have the right to access, correct, and in certain cases request deletion of the personal data eq98 holds about you. Our support team processes data requests promptly and without unnecessary friction.
All data processing by eq98 is conducted in accordance with applicable data protection regulations and the requirements of our international gaming licence. We apply the same standards regardless of where our servers are located.
If you have opted in to receive promotional communications from eq98, you can withdraw that consent at any time through your account settings or by contacting our support team. Opting out does not affect your ability to use the platform.
This Privacy Policy ("Policy") is issued by eq98 ("we", "us", "our", "Company"), the operator of the online gaming platform accessible at eq98.org. This Policy describes how eq98 collects, uses, discloses, stores, and protects the personal information of individuals who visit our website, register an account, or use any of our services ("you", "your", "Player").
eq98 is committed to handling your personal data responsibly and in compliance with applicable data protection laws. We recognise the importance of privacy to our players across Pakistan — including those in Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi — and we take our obligations in this area seriously.
Scope: This Policy applies to all personal data collected through the eq98 website, mobile platform, customer support channels, and any related services. It should be read alongside our Terms & Conditions, which govern your overall use of the eq98 platform.
By registering an account with eq98 or continuing to use our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with the terms of this Policy, please discontinue your use of our platform.
When you register an account, make a transaction, or contact our support team, eq98 collects personal information that you voluntarily provide, including:
When you use the eq98 platform, certain technical and behavioural data is collected automatically through cookies and server logs, including:
Data Minimisation: eq98 collects only what is necessary for the specific purpose for which it is collected. We do not request sensitive personal categories of data — such as racial or ethnic origin, religious beliefs, or health data — unless directly required for a specific regulatory obligation.
eq98 uses the personal information we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account Registration & Management | Identity, contact, and credential data |
| Identity Verification (KYC) | Identity data, verification documents |
| Payment Processing | Financial data, identity data |
| Fraud Detection & Prevention | Device data, usage data, financial data, location data |
| Regulatory Compliance & AML | Identity data, financial data, transaction history |
| Customer Support | Identity data, contact data, communications |
| Responsible Gaming Monitoring | Usage data, account activity, financial data |
| Platform Improvement & Analytics | Usage data, device data (aggregated and anonymised) |
| Marketing Communications (with consent) | Contact data, usage data, account preferences |
We do not use your personal data to make fully automated decisions that produce legal or similarly significant effects without human review, except where such processing is required or authorised under applicable law.
eq98 processes your personal data only where a lawful basis exists to do so. The legal bases on which we rely are as follows:
Where eq98 processes data on the basis of legitimate interests, we conduct a balancing test to ensure that your rights and interests are not unduly affected. You have the right to object to such processing as set out in Section 9 of this Policy.
eq98 engages trusted third-party service providers who process personal data on our behalf and under our instruction. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay), identity verification and KYC providers, game technology suppliers, cloud hosting providers, and customer support platform operators. All such providers are contractually required to handle your data securely and only for the purposes specified by eq98.
eq98 may disclose personal data to competent regulatory authorities, law enforcement agencies, or other governmental bodies where required to do so by applicable law, court order, or regulatory obligation. This includes, but is not limited to, disclosures related to anti-money laundering investigations, fraud proceedings, or licensing compliance reviews.
In the event that eq98 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, personal data held by eq98 may be transferred to the relevant successor entity as part of that transaction. Players will be notified of any such transfer and any material change to data processing arrangements that may result from it.
eq98 does not sell, rent, or otherwise trade your personal information to unaffiliated third parties for their own independent marketing or commercial purposes. Any sharing of data is limited to what is described in this Policy.
Beware of impersonation: eq98 will never request your account password via email, live chat, or phone. If you receive a communication claiming to be from eq98 and requesting sensitive credentials, please report it to our support team immediately.
Cookies are small text files placed on your device when you visit a website. eq98 uses cookies and similar tracking technologies (including pixels and local storage) to operate the platform, remember your preferences, analyse usage, and detect fraud.
You may control the use of non-essential cookies through your browser settings or through the cookie preferences panel available on the eq98 platform. Please note that disabling certain cookies may affect the functionality and performance of the platform. Strictly necessary cookies cannot be disabled without impacting your ability to use the service.
Most web browsers allow you to refuse new cookies, delete existing cookies, and configure alerts for when cookies are set. Refer to your browser's help documentation for specific instructions on cookie management.
eq98 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data that can no longer be linked to any individual may be retained indefinitely for statistical and analytical purposes.
eq98 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, eq98 will notify affected individuals and relevant authorities within the timeframes required by applicable law. We maintain a formal incident response plan for this purpose.
While eq98 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your account credentials confidential and for notifying us promptly of any suspected unauthorised access to your account.
Subject to applicable law and certain conditions, you have the following rights in respect of your personal data held by eq98:
Right of Access
You have the right to request a copy of the personal data eq98 holds about you, along with information about how it is used and shared.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may also update many details directly through your account portal.
Right to Erasure
In certain circumstances, you may request deletion of your personal data. Note that this right is subject to regulatory retention obligations — we cannot delete data we are legally required to retain.
Right to Restriction
You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is contested.
Right to Object
You have the right to object to processing of your data based on our legitimate interests. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Right to Withdraw Consent
Where processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of the above rights, please contact our support team through the details provided in Section 14 of this Policy. We will respond to all verified requests within thirty (30) calendar days of receipt. We may need to verify your identity before fulfilling a data subject request.
The eq98 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person below the minimum age threshold, we will take immediate steps to delete that data and close the associated account.
Parents and guardians who believe that a minor may have accessed the eq98 platform or submitted personal data are encouraged to contact our support team immediately. We also recommend the use of parental control software on shared devices to prevent access to online gambling content by minors.
21+ Policy: Age verification is mandatory for all eq98 accounts. We use third-party identity verification services to confirm the age of all players. Any account that cannot be verified as belonging to an individual aged 21 or above will be suspended and any funds held may be withheld pending review.
eq98 operates under an international gaming licence and utilises technology infrastructure and service providers that may be located in jurisdictions outside Pakistan. As a result, your personal data may be transferred to, stored in, or processed in countries other than your country of residence.
Where personal data is transferred internationally, eq98 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that which applies in your jurisdiction. These safeguards may include contractual data protection clauses, adequacy determinations, or other recognised transfer mechanisms under applicable law.
If you would like further information about the international transfer safeguards applied by eq98 in respect of your personal data, please contact us using the details in Section 14 of this Policy.
Where you have provided your consent, eq98 may use your contact information to send you promotional communications, including information about new games, bonus offers, PSL betting promotions, slot tournaments, and other platform features that may be of interest to you.
You may opt out of receiving marketing communications at any time by:
Please note that opting out of marketing communications does not affect the delivery of transactional and account-related communications, such as deposit confirmations, withdrawal notifications, KYC requests, or important policy updates. These service communications are sent as a necessary part of managing your account.
eq98 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. Where any amendment is material, we will provide advance notice to registered players via their registered email address or through a prominent notice on the platform, at least seven (7) days prior to the changes taking effect.
We encourage you to review this Policy periodically to stay informed about how eq98 handles your personal data. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the eq98 platform following any update constitutes acceptance of the revised Policy.
This Privacy Policy was last reviewed and updated on 1 January 2026. The current version supersedes all previous versions of the eq98 Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way eq98 handles your personal data, please contact our Data Protection team through any of the following channels:
We aim to respond to all privacy-related enquiries and data subject requests within five (5) business days of receipt. For formal data subject access requests, please provide sufficient detail to allow us to identify your account and process your request efficiently.
eq98 serves players across all major cities in Pakistan including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Peshawar, Quetta, and Multan. Our support team is available around the clock to assist you with any privacy-related matter.
eq98 is Pakistan's most trusted online casino. Your personal data is protected, your payments are secure, and your account is yours alone. Ready to explore cricket betting, live casino, and premium slots?
21+ only · Play responsibly · Operated under international gaming licence